Terms and Conditions

Last updated: September 10, 2026

1. About Lakas Solutions

Lakas Solutions provides outsourcing and virtual assistant matching services that connect businesses with skilled Filipino Virtual Assistants ("VAs") for administrative, marketing, customer service, bookkeeping, website management, CRM and automation, e-commerce, and other business support services. Our role may include sourcing, screening, matching, coordinating interviews, and providing client support. The specific scope of services may vary depending on the service arrangement agreed upon between Lakas Solutions and the client.

2. Eligibility

By using our website or services, you represent that you are legally able to enter into a binding agreement. If you are using our services on behalf of a business or organization, you represent that you have the authority to agree to these Terms on behalf of that organization.

3. Virtual Assistant Matching and Services

Lakas Solutions works to connect clients with Virtual Assistants based on the client's requested skills, experience, availability, and business needs. While we make reasonable efforts to screen and match qualified candidates, we do not guarantee that: - A particular Virtual Assistant will be available at all times; - A client will hire a specific candidate; - A particular candidate will meet every expectation or requirement; - Any particular business result, revenue increase, productivity improvement, or outcome will be achieved. The final decision to hire or engage a Virtual Assistant remains with the client, subject to the applicable service arrangement.

4. Client Responsibilities

Clients agree to provide accurate, complete, and timely information regarding their business and staffing needs. Clients are responsible for: - Clearly communicating job responsibilities and expectations; - Providing necessary access, instructions, and training; - Maintaining appropriate security measures for business systems and accounts; - Ensuring that any tasks assigned to a Virtual Assistant comply with applicable laws and regulations; - Reviewing work performed by Virtual Assistants when appropriate; - Paying all applicable fees according to the agreed payment terms. Clients should not provide unnecessary sensitive information, passwords, financial credentials, or confidential information without appropriate security procedures and authorization.

5. Virtual Assistant Responsibilities

Virtual Assistants using or working through Lakas Solutions are expected to provide professional services based on their skills, experience, and agreed responsibilities. Virtual Assistants must not: - Misrepresent their qualifications or experience; - Use client information for unauthorized purposes; - Share confidential information without authorization; - Engage in fraudulent, unlawful, or unethical activities; - Misuse access to client accounts, systems, or business information. Additional agreements may apply to Virtual Assistants, including separate service agreements, confidentiality agreements, or platform policies.

6. Fees and Payments

Pricing, service fees, payment schedules, and other financial terms may vary depending on the selected service, Virtual Assistant arrangement, or agreement with Lakas Solutions. Clients agree to pay all applicable fees according to the terms provided during onboarding, invoicing, checkout, or in a separate written agreement. Unless otherwise stated in writing: - Fees are due according to the agreed payment schedule; - Late or failed payments may result in suspension of services; - Clients are responsible for providing accurate billing information; - Certain payments may be non-refundable once services have been provided. Any refunds, replacements, credits, or service adjustments will be handled according to the applicable service agreement or refund policy.

7. No Guarantee of Results

Lakas Solutions provides access to outsourcing and virtual assistant services, but business results may vary. We do not guarantee specific outcomes, including but not limited to: - Increased revenue; - Increased sales; - Increased website traffic; - Improved social media performance; - Lead generation results; - Advertising performance; - Search engine rankings; - Business growth or profitability. The success of services may depend on many factors, including the client's business, industry, systems, communication, training, market conditions, and implementation.

8. Confidentiality

We understand that clients and Virtual Assistants may exchange confidential business information during the course of providing services. Both parties are expected to take reasonable measures to protect confidential information and use such information only for authorized business purposes. Confidential information does not include information that: - Is publicly available through no fault of the receiving party; - Was lawfully known before disclosure; - Is independently developed without using confidential information; or - Must be disclosed by law or legal process. Where applicable, additional confidentiality or non-disclosure agreements may govern the handling of confidential information.

9. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of its pre-existing intellectual property. Work product created by a Virtual Assistant specifically for a client may be subject to the applicable service agreement between the parties. Clients are responsible for ensuring they have the necessary rights to any materials, content, trademarks, images, software, or other intellectual property they provide for use in connection with the services. The content, branding, logos, graphics, website materials, and other intellectual property belonging to Lakas Solutions may not be copied, reproduced, distributed, or used without prior written permission.

10. Third-Party Platforms and Services

Our services may involve third-party platforms, software, websites, or integrations. Lakas Solutions is not responsible for the availability, security, policies, content, or performance of third-party platforms or services. Clients and Virtual Assistants are responsible for complying with the applicable terms and policies of any third-party platform they use.

11. Website Use

You agree to use the Lakas Solutions website only for lawful purposes. You may not: - Attempt to gain unauthorized access to our systems; - Interfere with the security or operation of our website; - Submit false or misleading information; - Use automated systems to scrape or misuse website content without permission; - Upload malicious software or harmful code; - Use our website for fraudulent, illegal, or unauthorized purposes. We reserve the right to restrict or terminate access to our website or services if we reasonably believe these Terms have been violated.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Lakas Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services. This includes, but is not limited to, damages relating to: - Loss of profits; - Loss of business opportunities; - Loss of data; - Business interruption; - Third-party actions; - Errors or delays in services; - Decisions made based on information provided through our website or services. Nothing in these Terms is intended to exclude liability where such exclusion is prohibited by applicable law.

13. Indemnification

You agree to indemnify and hold harmless Lakas Solutions, its owners, employees, contractors, partners, and representatives from claims, damages, liabilities, costs, or expenses arising from: - Your misuse of our website or services; - Your violation of these Terms; - Your violation of applicable laws or regulations; - Your infringement of another person's rights; - Information or materials you provide in connection with our services.

14. Termination of Services

Either party may terminate a service relationship according to the terms of the applicable service agreement. Lakas Solutions reserves the right to suspend or terminate access to services when necessary, including in cases involving: - Non-payment; - Fraud or suspected fraudulent activity; - Abuse or harassment; - Unlawful activity; - Material violations of these Terms; - Security concerns. Termination does not remove any payment obligations or other responsibilities that arose before the termination date.

15. Privacy

Your use of our website and services is also subject to our Privacy Policy. By using Lakas Solutions, you acknowledge that we may collect and process certain information as described in our Privacy Policy.

16. Changes to These Terms

Lakas Solutions may update or modify these Terms from time to time. Any changes will become effective when the updated Terms are posted on our website, unless otherwise required by applicable law. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Lakas Solutions operates, unless otherwise specified in a separate written agreement.

18. Contact Us

If you have questions about these Terms & Conditions, please contact Lakas Solutions using the contact information provided on our website. Lakas Solutions Website: lakassolutions.com Phone: (303) 999 8591